Privacy Policy

Last Updated: April 4, 2025

1. Introduction

Welcome to CroatianByDescent.com ("we," "our," or "us"). We are committed to protecting your privacy and the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to Croatian citizenship application assistance.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Identity Information: Date of birth, nationality, and information about your Croatian ancestry.
• Communication Records: Records of your communications with us, including questions submitted through our contact forms or FAQ section.
• Payment Information: If applicable, payment details for services rendered.

2.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website:

• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.
• Device Information: Information about the device you use to access our website, including device type, operating system, and browser type.
• Location Data: General location information derived from your IP address.

3. How We Collect Information

We collect information through the following methods:

• Direct Interaction: Information you provide when filling out forms on our website, including contact forms, question submission forms, and service requests.
• Automated Technologies: Information collected automatically through cookies and similar technologies when you use our website.
• Third-Party Sources: Information we may receive from third-party service providers, such as analytics providers and payment processors.

4. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services, including processing your requests for information about Croatian citizenship.
• To respond to your inquiries, questions, and service requests.
• To personalize your experience on our website and provide content relevant to your interests.
• To improve our website, services, and customer experience.
• To send you updates, newsletters, and promotional materials (you can opt out of these communications at any time).
• To comply with legal obligations and protect our rights and interests.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and customer service.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties. Your contact information will only be used to respond to your specific questions and inquiries about Croatian citizenship.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information.
• The right to object to or restrict the processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time, where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@croatianbydescent.com