We stand behind our Croatian citizenship service with a comprehensive guarantee. Here are the complete terms and conditions.
If the Client’s application package is not accepted for processing at the time of submission by the competent Croatian consulate, embassy, or other initial receiving authority, the Provider shall, subject to the conditions set forth below, either correct and resubmit the application or refund 100% of the Service Fee paid.
Provide all requested documents and information in a timely, complete, and accurate manner, as instructed by our team.
Ensure that your Submission Package is submitted in accordance with our instructions.
Pay all Government Fees directly to the Croatian embassy or consulate.
Pay all Document Fees, Apostille Fees, and Translation Fees directly to the relevant providers, or reimburse us if we arranged them on your behalf.
Cooperate with all reasonable requests throughout the process.
If your Submission Package is not accepted due to failure to follow our instructions.
If issues arise because you or any Applicant provided incorrect, incomplete, or misleading information.
If your case is impacted by changes in Croatian law, regulations, or government policies after your agreement date.
If your application is affected by criminal background checks.
If your case is impacted by military service or related historical restrictions.
If any Applicant fails to provide required documents, information, or cooperation.
Requests for refund must be made in writing within thirty (30) days of final denial notice.
We will confirm your eligibility for refund within thirty (30) days of receipt of your written request. Any refund payable will be issued within thirty (30) days of confirming eligibility.
This page provides a simplified overview of our guarantee for informational purposes only. In the event of any discrepancy, the terms of your signed Service Agreement shall prevail and constitute the final authority.
If you have questions about our money-back guarantee, please contact our team.
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